25% Commission on bookings under 30 days
20% Commission on bookings 3 months - 1 year
10% Commission on bookings over 1 year
Credit Card Fees
Collected only on:
(Remove from booking if not one of the above)
When payments are made they always need to be recorded
Amend > Payment Manager>Record Payment
VRBO, Canada Stays, Owner Direct
Sites that collect the payment
Notes for cleaners
Bookings over 30 days
On bookings 27 days+ always take out the
booking tax and add:
'Long-Term Booking Tax' (25%) 1.25%
Make note to cleaners to coordinate monthly cleanings
(Provide guest contact details in note)
Always remove the cleaning fee & security deposit + pet deposit (if applicable)
Harald Grim from Bermuda on the Rocks is a particular homeowner. Always confirm with him before accepting ANY bookings. Block 1 extra day between all check-ins
Heron's Nest has a $25/pp extra person fee over 2 guests.
It must be applied to the booking and noted to the cleaners: "+2 guests, please make up pull-out bed"
Spectacular view modern apartment is
a 20% commission
Living Rhythms, Karen is a 10% commission and she collects the cleaning fee
Burdett Luxury's Damage deposit is set at $100 instead of $50 ($50 goes back to the owner to cover their strata move in fee charge)
365 Booking Details
Payments for bookings under 30 days and initial payment instalments for bookings over 30 days MUST be collected in full immediately.
Guests will automatically receive all sensitive access information 6 days prior to thier check-in date or within 24hrs, if booked within 6 day before check-in window.
Bookings are not CONFIRMED until paid in full
(or first instalment for bookings over 30 days)
Whenever there is an owner block that will be doing thier own cleaning at the end of a stay, it must be noted to the cleaners "Do not clean"
AIRBNB + 8%
VRBO + 8%
TRIP ADVISOR 8%
CANADA STAYS 10%
OWBER DIRECT 10%
BOOKING.COM + 15%
TRIP ADVISOR 8%
Add 15% to our existing 365 Rates - ie:
$100 divided by .85 = 117.65
Booking.com does not have the option to collect tax on our cleaning fee, pet fee and security waiver. When adding fees, add the applicable tax in the area
Under "Property", then "Policies, always remove the section that says "Non refundable"
Under VAT/tax charges, you have to go to the "Inbox", compose message and ask them to add the applicable tax
Always go through each section under "Property" and "Policies" to complete the requirements
Under Rates and availability, go to Open and close rooms. You must put in the dates to open all rooms, I usually go as far as I can unless you are just opening a certain period
Go to Rate plans click on standard rate and make sure you add the "min" stay.
Go back to calendar now to finish all your rate plans. Put in the base rate period for the full time that it's open and then go back to do your high season to override the base rate.
Remember to add the min. night stay on this section as well.
Always use the "Booking Total" NOT the "Payout Total."
On Booking.com only, proceed as above. Once the guest has paid, go back in and redo the booking payment, minus the Commission to get the actual payout total to enter in 365.
Exclusives vs. Non- Exclusives
Properties with an asterix * are our Exclusive properties
We manage these 100% .
Properties without an asterix are our Non-Exclusive Properties. We advertise their listing on our Elite site only and the homeowners also advertise on other platforms and take bookings, manage cleaning and check-ins themselves etc.
Any bookings that come in have to be confirmed with the homeowners for non-exclusive properties as they may already have a booking they are coordinating and have not yet updated their synced calendar with ours.