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About Us
Professional Management
Fully Furnished Accomodations
High Quality Housekeeping
Complimentary Wifi & Cable
Pet Friendly Options
24/7 Support
Elite Vacation Homes is not just a booking agency; we are devoted to nurturing relationships with homeowners, facilitating bookings while also assisting them in showcasing their properties. Our dedication extends beyond mere reservations; we actively support homeowners in marketing and managing their properties, ensuring they receive optimal visibility and bookings. This collaborative approach sets us apart as a trusted partner, fostering a mutually beneficial relationship between homeowners and travellers seeking unforgettable experiences.
Elite Vacation Homes, nestled in the stunning landscape of southern Vancouver Island, curates an exquisite collection of condos and luxurious oceanfront homes. For over 16 years, we've been the bridge between discerning homeowners and travellers, catering to both vacationers seeking tranquillity and business professionals on the move. Our longstanding reputation for exceptional service has earned us a global standing among those seeking excellence in hospitality. We take pride in connecting homeowners with guests, ensuring seamless experiences for both. Our array of services includes not only elegant accommodations but also extends to housekeeping and personalized concierge services. These offerings grant travellers and homeowners alike the tranquillity and peace of mind they deserve, allowing them to indulge in unforgettable experiences while entrusting us with their needs. At Elite Vacation Homes, our commitment to service excellence is the cornerstone of every guest's journey.
MEET THE TEAM
Valerie Nieuwenhout
CEO - New Business Onboarding
Valerie stands as the visionary owner of Elite Vacation Homes, demonstrating over 16 years of dedicated leadership and expertise in the vacation rental industry. Her proactive involvement involves working closely with clients, fostering relationships, and strategically acquiring new properties to expand the agency's portfolio. With a solid foundation in business schooling, Valerie's educational background complements her hands-on experience, enabling her to navigate the intricate landscape of the corporate world adeptly. Her track record spans across multiple industries, showcasing her prowess in managing various businesses and spearheading business development initiatives.
Valerie's approach is marked by a keen eye for opportunities and a deep understanding of client needs, enabling her to curate a collection of properties that meet and exceed the expectations of discerning travelers. Her leadership style emphasizes collaboration, innovation, and a relentless pursuit of excellence, positioning Elite Vacation Homes as a reputable and sought-after agency in the vacation rental market. Her multifaceted experience and dedication to continuous improvement underscore Valerie's commitment to ensuring Elite Vacation Homes remains at the forefront of providing exceptional service and unforgettable experiences for both homeowners and guests.
Marissa Dore
Reservations Manager & Trust Accounting Specialist
Marissa is a pivotal team member at our organization, serving as a full-time reservation agent while also overseeing the operation department with finesse and dedication. With a comprehensive understanding of the intricacies of our business, Marissa effectively collaborates with fellow team members, ensuring seamless operations and exceptional service delivery. Her role extends far beyond typical reservation responsibilities. Marissa adeptly manages all aspects of the booking process, showcasing her prowess in coordinating and corresponding with guests to facilitate their travel arrangements. Her exceptional negotiation skills ensure that guest expectations are not only met but often exceeded, contributing significantly to guest satisfaction and retention. Moreover, Marissa is instrumental in the financial aspects of our operations. Her expertise in trust accounting, invoicing, and overseeing payouts for homeowners is a testament to her meticulousness and commitment to financial accuracy. She handles these responsibilities with precision, ensuring a transparent and smooth process for both guests and homeowners. Marissa's multitasking abilities, attention to detail, and professionalism make her an invaluable asset to our team. Her unwavering dedication to providing top-notch service and managing the intricate facets of our business operations contribute significantly to the overall success and reputation of our organization.
Rachel Robilliard
Operations & Customer support
Rachel Robilliard, a seasoned professional with a diverse skill set and extensive experience across multiple industries, brings a wealth of expertise to the table. Beginning her career as an HR specialist within the government sector, she honed her skills in handling communications, public engagement, and navigating the intricacies of employee concerns. Rachel's proficiency extended to managing legal documents and filing, ensuring compliance and efficiency within the organization.
Transitioning seamlessly into various roles, her journey continued as a receptionist for Parks Canada, where her dedication to guest satisfaction and operational excellence was evident. Venturing into the real estate realm, Rachel excelled as a guest attendant and real estate assistant, leveraging her communication skills and attention to detail to provide comprehensive support to both clients and agents. Additionally, her tenure as an office manager at an electrical company showcased their versatility in administrative tasks, real estate assistance, and office management.
Throughout her career journey, Rachel has exemplified adaptability, professionalism, and a relentless commitment to achieving excellence in every role she undertakes, making her a valuable asset in Elite Vacation Homes delivering assistance in Operations and Customer support.
