FAQ'S

How do I list my property with you?


Please click here to acess our property listing details.




How does the cleaning work?


The guest is charged for the check-out cleanings in their booking.




What about pets and children?


If agreeable to the homeowner, small dogs are allowable (a larger security deposit is taken). It is the homewoners discretion if children are welcome. Please view the 'house rules' section found at the bottom of the listing for this information.




How do I book a property?


1. Please visit our search properites page, select your search criteria and run a search. 2. Use the "BOOK THIS PROPERTY" button to select desired dates and book. 3. You will recieve further confirmation and instructions from our reservations team from there.




Why do the prices show higher on other sites for the same property?


Third-party advertising sites such as, AIRBNB, VRBO, booking.com etc, take a commission for advertsing, therefore the prices are marked up on these sites. When you book through Elite directly, you will always pay the lowest advertised price.




How and when do I recieve directions and property address?


Once you have booked, you will recieve an email 7 days prior to arrival with instructions on downloading our guest welcome app where you will confirm your upcoming check-in time; be provided with property address, directions, nighbourhood guide and recommendations; direct chat with our team and view important home details for your stay.




What is your cancellation policy?


Our cancellation policy is as follows: 70% of paid prepayments refundable when cancelled 60 days before arrival or earlier. 0% refundable if cancelled after. Damage Deposit: No damage deposit is due.




How do I check-in?


Once you have booked, you will recieve an email 7 days prior to arrival with instructions on downloading our guest welcome app where you will confirm your upcoming check-in time with your check-in host who will meet you at the property to provdie access. (Some properties are self-check-in, you will be provided the instructions in your welcome app if so).




How do I check-out?


Once you have booked, you will recieve an email 7 days prior to arrival with access to home information, recommendations and more. You will be provided check-out instructons and confirm your checkout through the app.





 250-881-7551 

TOLL-FREE 1-866-479-0400

© 2019 Elite Vacation Homes Inc. Proudly created By Priority One

CAD $