Your property will be advertised on the Elite Vacation Homes website, social media platforms and all the top major international advertising and affiliate sites.

When a guest books through one of our trusted advertising platforms, their eligibility is assessed based on factors such as their booking history with the platform, reviews from previous stays, and overall guest rating.For direct bookings, guests are required to meet the eligibility criteria specific to the advertised property. This includes complying with occupancy and party-size limits, non-smoking requirements, minimum age restrictions, pet policies, and all applicable house rules. Guests must also provide valid documentation to verify their identity before confirming the reservation.

Guests are provided with a link to a home manual that provides all the necessary home details they may require during their stays such as how to operate the TV, parking instructions, internet network/password and check-out instructions.

Many travellers discover and select a property through one of our trusted advertising platforms. From there, one of our reservation agents guides them through the booking process.Travellers may also have specific questions about a property, its amenities, policies, or booking requirements before reserving. Our dedicated reservation team is available to respond to all guest inquiries, provide accurate information, and assist travellers throughout the booking process.

Our homeowners are provided with secure login access to a dedicated portal, giving them a convenient, at-a-glance overview of their property and its performance.Through the portal, homeowners can access their property’s booking calendar and easily view current and upcoming reservations, availability, payout information, and property-related expenses. This provides homeowners with greater transparency and convenient access to important information about their investment, all in one place.

Owner payouts are processed and disbursed within five days of the guest’s check-in date, providing a consistent and timely payment schedule.

Our cleaning teams replenish the property’s standard, basic supplies after each guest checkout to ensure the home is fully prepared for the next arrival. The cost of replenished supplies is charged to the homeowner and itemized through the homeowner portal, with the amount deducted from future payouts.For homeowners who manage their own cleaning and guest check-ins, the responsibility for monitoring and replenishing standard supplies will remain with the homeowner.

Our reservation department schedules and coordinates professional cleaning after every guest checkout. Our contracted cleaning teams complete a thorough turnover of the property, and we receive a detailed report following each cleaning. This allows us to monitor the condition of the home and help ensure your property is maintained to a high standard and ready for every new arrival.If the homeowner chooses to manage their own cleaning and check-in/check-out services, these responsibilities will remain with the homeowner.For long-term reservations, mandatory professional cleanings are scheduled every 30 days. These routine cleanings help maintain the property’s condition, cleanliness, and overall presentation throughout an extended guest stay.

If a maintenance or repair issue arises at your property, our operations team will promptly contact you to discuss the issue and assist with coordinating a qualified technician. We work with you to facilitate the necessary repairs and help ensure your property remains well-maintained and ready for future guests.

Yes. All homeowners are required to maintain appropriate insurance coverage for their property while it is being offered as a rental. Homeowners are responsible for ensuring their policy provides adequate coverage for short-term and/or long-term rental activity, as applicable.

We consider a variety of factors when determining the optimal rental rate for each property, including location, amenities, number of bedrooms and bathrooms, parking availability, quality of finishes and décor, and current market conditions.Our team continuously monitors market trends and comparable properties to ensure rental rates remain competitive, accurate, and aligned with current demand. This ongoing review allows us to make informed pricing adjustments and maximize the property’s rental potential.

The minimum stay requirement for your property is determined by the applicable municipal regulations and, where applicable, any restrictions or bylaws imposed by your Strata.For additional information regarding local regulations, licensing requirements, and other applicable restrictions, please refer to our Speculation and Licensing page.

Once all information and photos have been received, typically 5-7 business days.

Our reservation agent looks after all guest communication and bookings.

Local owners: Our private cleaning team. Non -local properties: Cleaners of your choice.

Local Owners: Our Operations Team is available 24/7 to respond to maintenance issues that arise during a guest’s stay. When an issue is reported, we will contact the Owner promptly to determine how they would like the matter handled. With the Owner’s approval, our team can coordinate the appropriate service or repairs on the Owner’s behalf.Non-Local Properties: When a maintenance issue is reported at a non-local property, we will contact the Owner to notify them of the issue.

If an Owner would like to use the property at any time, they should notify our Reservations Department so the requested dates can be blocked and reserved for the Owner’s use, avoiding any overlapping guest bookings.