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What's Included?
SERVICES | ELITE | OWNER |
|---|---|---|
Advertising | ||
Social Media Marketing | ||
Guest Qualification | ||
Guest Contracts | ||
Digital Guest Manual | ||
Booking Management | ||
Homeowner Portal | ||
Owner Payouts | ||
Supply Restocking | ||
Cleaning Management | ||
Maintenance Facilitation |
Listing Set-Up
During the onboarding process, we collect detailed information about your home to create and set up your property listings across our advertising platforms. This information allows us to accurately showcase your property’s unique features, amenities, and benefits while ensuring the listing is presented professionally and accurately to prospective guests.
Guest Contracts
Our rental agreements and guest requirements are fully covered through our booking process. Guests are required to agree to the applicable legal terms and conditions of the advertising platform through which they make their reservation, as well as our own terms and conditions.
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Our terms outline specific guest requirements, responsibilities, and expectations to help ensure a clear and consistent experience for both guests and homeowners.
Advertising
For additional exposure, we actively promote your property through our social media channels, including Instagram and Facebook, as well as through our quarterly newsletters.
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Our marketing campaigns highlight the unique features and benefits of each property while showcasing the attractions, experiences, and appeal of visiting Victoria. This helps increase awareness of your property and reach a wider audience of prospective travellers.
Booking Management
We take care of every detail, managing your reservations from start to finish. Our dedicated reservations team is available to respond to guest inquiries, answer questions, provide personalized quotes, and follow up with prospective guests throughout the booking process.
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From the initial inquiry through to a confirmed reservation, our team works to provide prompt, professional service while ensuring a seamless experience for both homeowners and guests.
Guest Screening and Qualification
We use a variety of measures to help ensure that guests booking your property are suitable and meet the established requirements. Our advertising partners have their own guest rating and review systems, which provide insight into a guest’s previous stays and experiences. Our reservations team reviews this information as part of the booking process.
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We also carefully verify that all property-specific booking requirements and restrictions are met before accepting a reservation. This may include maximum occupancy limits, pet restrictions, non-smoking policies, minimum age requirements, and any other conditions established for your property.
This process helps protect your home while providing homeowners with greater confidence in the guests staying at their property.
Digital Manual
Guests are provided with a convenient digital guide containing all the essential information they need for a comfortable and enjoyable stay. This includes everything from check-in and access instructions to information on operating the TV and other amenities, as well as recommendations for nearby restaurants, attractions, and local services.
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By providing this information in one place, we make it easy for guests to find answers to common questions and make the most of their stay.
Homeowner Reviews
Hear what our valued homeowners have to say?
Take a look at some of the reviews and kind feedback from homeowners who have entrusted us with their properties.
Homeowner Portal
Access everything you need in one convenient place with your private homeowner dashboard. Easily view your bookings, review payouts and expenses, and access your owner statements at any time.
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Your dashboard provides a secure, transparent, and convenient way to stay informed about your property and its financial activity.
Owner Payouts
We collect rental income from each booking, deduct the applicable management fees, and remit the remaining balance to you.
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Owner payouts are processed once the booking funds have been received in our account following the guest’s check-in. Processing times may vary depending on the payment method; however, payouts are typically issued within 3–5 business days of receiving the funds.
Maintenance Coordination
Following each guest check-out, our professional cleaning teams report any deficiencies, damage, or maintenance issues identified at the property to our operations team.
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When repairs or maintenance are required, we can coordinate with our trusted, on-call service professionals to address the issue promptly. Any associated costs will be charged to the homeowner.
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Alternatively, homeowners are welcome to use their own preferred maintenance providers, should they wish to do so.
Supply Restocking
If required, our professional cleaning teams will restock the basic supplies outlined in our property set-up checklist (details provided in our owner's onboarding package).
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Supplies can either be purchased and expensed to the homeowner, or homeowners may choose to maintain a locked supply storage area at the property for our cleaners to access and replenish as needed.
Not Included?
SERVICES | ELITE | OWNER |
|---|---|---|
Cost of 6 Month Deep Cleans | ||
Cost of Initial Deep Clean | ||
Professional Photography/Video | ||
Property Upkeep/Maintenance | ||
Expenses | ||
Smart Lock/Lockbox Installation | ||
$149 Annual Fee |
Professional Photography
We require all properties to feature high-quality, professional photography and a beautifully presented space with thoughtfully selected furnishings. A well-staged and professionally photographed property can make a significant difference in attracting guests and helping your rental stand out from comparable options.
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Our professional photographers are experienced in showcasing properties at their very best, highlighting the unique features, design, and amenities of your home to create an appealing and inviting listing that captures the attention of prospective guests.
Virtual Tour
Guests, particularly those considering an extended or long-term stay, want to get a true sense of a property’s layout, features, and overall atmosphere before making a booking.
When distance makes an in-person viewing difficult, a virtual tour provides an immersive experience that allows prospective guests to explore the property from wherever they are.
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Combined with professional photography, a virtual tour gives guests the confidence and insight they need to make their booking decision. For this reason, a professional virtual tour is required for all properties listed with us.
Drone Footage
For added impact, you may opt to add drone footage of your stunning property to your listing to give guests the full overview experience.
Smartlock/LockBox
All properties are required to have either a smart lock or a lockbox to facilitate secure and convenient access for guests and service providers. Homeowners may purchase a smart lock or lockbox system of their choice.
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For properties equipped with a smart lock, homeowners must provide Elite with designated access codes for guests, cleaners, and office use. For properties using a lockbox, a single access code must be provided to Elite.
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Homeowners are responsible for updating access codes as needed and notifying Elite of any changes to ensure our team has current access information.
Exception: Condo units may be exempt from this requirement where smart locks or lockboxes are prohibited or restricted by the applicable Strata.
Initial & 6 Month Deep Cleans
An initial deep clean is required prior to the first guest booking to ensure the property is thoroughly prepared for rental.
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To support ongoing property upkeep and maintenance, a professional deep clean is also required every six months. All initial and six-month deep cleaning services are the responsibility and expense of the homeowner.
Cost of Deep Cleanings
Guests are responsible for the cost of standard check-out cleanings, scheduled mid-stay cleanings, and any additional cleaning services requested during their stay.
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Homeowners are responsible for the cost of all required deep cleaning services.
An initial deep clean is completed when your property is first listed with us, followed by a professional deep clean every six months to support ongoing property upkeep, maintenance, and presentation.
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(Details provided in our owner's onboarding package).
Professional Staging
Great photography starts with a beautifully styled and thoughtfully presented space.
A home staging expert can help elevate your property by recommending fresh furnishings, décor, accents, and enhancements that showcase your home at its best.
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These thoughtful details can make a significant impact on the quality and appeal of your listing, helping your property stand out from comparable rentals.
A professionally styled home not only enhances your photos but can also increase your property’s perceived value and attract more prospective guests, giving your listing a valuable competitive advantage.
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Smart Lock / Lockbox
Expenses
Maintenance charges will be billed directly to the homeowner.
Supply restock, and replacements for general wear and tear items will be expensed through your homeowner's portal and deducted from your upcoming booking payout.
Annual Fee
An $149 annual fee is charged to maintain your listing.
