High quality photos (along with a beautifully staged space with beautiful furnishings) to entice quests to chose YOUR rental over comparable options, makes ALL the difference. Our professional photographers will showcase your home in it's best light! VIEW MORE INFO
Guests, especially ones looking to potentially rent long-term, want a full sense of the layout and feel of a property they are considering. When distance is a factor, we want to provide guests an immersive virtual tour/walk-through, the perfect way to seal the deal!
Smart Lock + Sensor
We set up your home for optimal security and efficiency with the leading industry software in smart locks and sensors, Operto. More details
Upon sign-up, your specific home details are collected to allow us to set up your property on our advertising platforms to highlight its features and ensure it is represented accurately.
We advertise your listing on all major advertising channels such as Airbnb, Booking.com, VRBO and many more, to provide your property optimal market exposure from prospective travellers around the world.
Social Media Marketing
For added exposure, your property is marketed through our social media platforms which include:
Instagram, Facebook and monthly newsletters, promoting the benefits and features of visiting Victoria as well as specific property highlights.
We look after all the details, managing your bookings from start to finish. Our reservations department is always available to answer questions, provide quotes and follow-up on inquiries.
There are many ways we qualify the guests that are booked to stay in your home. Advertising channels also have their own rating systems based on guests previous experiences that our reservation team reviews. We also ensure any bookings restrictions set out, such as, 4 people max, no pets, no smoking etc. are met prior to accepting a booking.
We have contracts covered. Guests agree to the legal terms and conditions of the advertising partner they book through as well as our own which cover specific guest requirements and expectations.
Guests are provided with a link to all the details they will need about your home. From how to get in, to how to work the TV, to where they should eat nearby.
View your bookings, review your payouts, expenses, and owner statements all in one place with private access to your own homeowner dashboard.
We collect the income from each booking, deduct our portion and pay you. Owner payouts are made when the money reaches our account after a check-in which may vary depending on payment method, typically 3-5 business days.
Our cleaners report any deficiencies, damages and/or required maintenance to us after each check-out. We have on-call service professionals that can be coordinated and expensed to tackle the job, or, If preferred, you are welcome to hire your own maintenance contacts.
Our cleaners will restock the basic items listed in our property set-up check-list. They will either be expensed to you or you are welcome to keep a locked storage of supplies for our cleaners to replenish from. Other household items, such as, brooms, vacuums, mops etc. if damaged and/or in need of replacement, will be replaced by our team and expensed as needed.
All cleaning is coordinated and managed by us. This includes, check-out cleans, long-term mid-stay cleans and initial and 6 month deep cleans (owners expense).
What is NOT Included?
Cost of Deep Cleanings
Guests cover the cost of standard check-out cleanings, mid-stay cleanings and additionally requested cleaning. Homeowners are responsible for the cost of all deep cleanings. An initial deep clean is typically done at the commencement of listing and every 6 months thereafter, to maintain the property.
STANDARD CLEAN: Floors vacuumed and mopped
DEEP CLEAN: Outside of cabinets washed
STANDARD CLEAN: Exterior of stove, dishwasher + refrigerator
DEEP CLEAN: Inside of oven + fridge
STANDARD CLEAN: Trash removed
DEEP CLEAN: Wastebaskets sanitized
Smart Lock + Sensor Subscription and Warranty
Elite covers the cost of your smart lock + sensor installation. The cost of subscription and warranty coverage will be expensed through your homeowner portal and deducted from your booking payout annually.
Maintenance, supply restock, replacements for general wear and tear items, concierge service requests ($25/hr) will be expensed through your homeowner portal and deducted from your booking payout monthly.