High-quality photos (along with a beautifully staged space with beautiful furnishings) to entice quests to chose YOUR rental over comparable options, makes ALL the difference. Our professional photographers will showcase your home in it's best light!
Guests, especially ones looking to potentially rent long-term, want a full sense of the layout and feel of a property they are considering. When distance is a factor, we want to provide guests an immersive virtual tour, the perfect way to seal the deal!
Upon sign-up, your specific home details are collected to allow us to set up your property on our advertising platforms to highlight its features and ensure it is represented accurately.
We advertise your listing on all major advertising channels such as Airbnb, Booking.com, VRBO and many more, to provide your property optimal market exposure from prospective travellers around the world.
Social Media Marketing
For added exposure, your property is marketed through our social media platforms which include:
Instagram, Facebook and monthly newsletters, promoting the benefits and features of visiting Victoria as well as specific property highlights.
We look after all the details, managing your bookings from start to finish. Our reservations department is always available to answer questions, provide quotes and follow-up on inquiries.
There are many ways we qualify the guests that are booked to stay in your home. Advertising channels also have their own rating systems based on guests previous experiences that our reservation team reviews. We also ensure any bookings restrictions set out, such as, 4 people max, no pets, no smoking etc. are met prior to accepting a booking.
We have contracts covered. Guests agree to the legal terms and conditions of the advertising partner they book through as well as our own which cover specific guest requirements and expectations.
Guests are provided with a link to all the details they will need about your home. From how to get in, to how to work the TV, to where they should eat nearby.
View your bookings, review your payouts, expenses, and owner statements all in one place with private access to your own homeowner dashboard.
We collect the income from each booking, deduct our portion and pay you. Owner payouts are made when the money reaches our account after a check-in which may vary depending on payment method, typically 3-5 business days.
Our cleaners report any deficiencies, damages and/or required maintenance to us after each check-out. We have on-call service professionals that can be coordinated and expensed to tackle the job, or, If preferred, you are welcome to hire your own maintenance contacts.
Our cleaners will restock the basic items listed in our property set-up check-list. They will either be expensed to you or you are welcome to keep a locked storage of supplies for our cleaners to replenish from. Other household items, such as, brooms, vacuums, mops etc. if damaged and/or in need of replacement, will be replaced by our team and expensed as needed.
All check-out and mid-stay cleaning is coordinated and managed by us and paid for by the Guests.
Your property will always be expected to be maintained in a clean, habitable and safe condition suitable for its intended purpose and available in the manner set forth as described in the property listing. This includes the owner's responsibility to upkeep the yard areas and exterior of the property year-round and Elite will assist with any interior maintenance coordination as requested/required.
Cost of Deep Cleanings
Guests cover the cost of standard check-out cleanings, mid-stay cleanings and additionally requested cleaning. Homeowners are responsible for the cost of all deep cleanings with the exception of Elite covering $100 towards an initial deep clean. The initial deep clean is done at the commencement of your listing and standard deep cleans every 6 months thereafter, to maintain the property.
Your smart lock install is charged with your initial set-up (unless exempt). Your monthly subscription and warranty coverage will be expensed through your homeowner portal and deducted from your booking payout.
Maintenance, supply restock, replacements for general wear and tear items, concierge service requests ($25/hr) will be expensed through your homeowner portal and deducted from your booking payout monthly.
An $89 annual fee is charged to maintain your listing in our, and our partner advertising partners databases.
Inital & 6 Month Deep Cleans
An initial deep clean and 6 month deep cleans are required for overall home upkeep and maintenance at the owner's expense.